Hurricane Helene Restoration Schedule | Zito Media



Zito Media High-Speed Internet – Burnsville, NC | Fast & Reliable






HURRICANE HELENE &
BURNSVILLE, NORTH CAROLINA

At Zito Media, we understand the critical role reliable internet and communication services play in your daily lives, especially in times of crisis. The devastation caused by Hurricane Helene has deeply impacted the Burnsville area, and we are fully committed to restoring and improving our services as quickly as possible. Our team is working extensively to restore your services

Billing Pause Reminder:

Billing is paused for those impacted by the flooding, and credits will be applied as service is restored, resuming billing from that point.

Zito Media Repair Schedule

Fiber Conversion Area

Contractors are going house-to-house to hang fiber drops (to be attached to the homes). Call 828-682-4074 to schedule inside work.

  • Alpine Drive
  • Altapass Church of God Road
  • Apple Lane
  • Barn Road
  • Bailey Branch
  • Bear Creek
  • Bern Via Road
  • Blevins Knob
  • Blue Ridge
  • Brown Road
  • Cane River Lane
  • Conley Ridge (2627 to 3135)
  • Coxes Creek
  • Freddy Bear Lane
  • Gilders Creek
  • Hidden Lane
  • Joslin Lane
  • Just a Mere Lane
  • King Fisher Lane
  • Lookout Lane
  • Lower Cercle Des Alpes
  • Lucerne Strasse
  • Model A Lane
  • Moonshine Mountain
  • Outpost Trail
  • Patterson Branch
  • Possum Trot
  • Pound Mills
  • Reidy
  • Sam J Byrd
  • Star Branch
  • Starlin Mountain
  • State Highway 197 South
  • Stony Crest Lane
  • Upper Cercle Des Alpes
  • Whittington Road
  • Wood Road

Areas Under Work (Offline)

Work begins or continues in these areas. Each area takes about 2 months to be brought back online.

Week of 04/27/2025
  • Bakers Creek / Mountain Air
  • Big Lynn (fiber conversion planned)
  • Bradford (fiber conversion planned)
  • Carver’s Knob / Azalea Hills
  • Highway 19W (fiber conversion planned)
  • Huntdale
  • Little Creek (extensive mainline construction)
  • Mountain Branch (fiber conversion planned)
  • Penland
  • Pigeon Roost
  • Poplar / Flat Branch

ONLINE

  • 80N / Bandana
  • 80N to Landfill (including Presnell Hollow)
  • Big Creek
  • Big Ridge Road & Big Ridge Court (except Cubs Drive)
  • Blankenship Creek
  • Bolen’s Creek
  • Brushy Creek, New Dale
  • Buladean / Hughes Gap
  • Burnsville (Town of)
  • Cane Creek / Long Branch (except Nora Lane)
  • Cattail Creek
  • Chestnut Grove / McKinney Mine (except Carver’s Knob/Azalea Hills)
  • Clearmont / Lower Jacks Creek (RFOG Fiber)
  • Concord / Toodies Creek
  • Crooked Creek
  • Deer Park Lake
  • Estatoe
  • Ewert Wilson/Murchison to Barnardsville
  • Ferguson Hill Area
  • Franklintown (except Henredon Road)
  • Glen Ayre
  • Halls Chapel
  • Henredon Road (Below Amazon Building) / Humpback Mountain (fiber conversion planned)
  • Henredon Road (above Amazon Building) to Springmaid (fiber conversion planned)
  • Jack’s Creek
  • Ledger (Bear Creek & Possum Trot)
  • Little Switzerland (excluding Big Lynn area)
  • Loafers Glory
  • Lower Bald Mountain / Bee Log
  • Madison Straight / 19E
  • Mine Creek
  • Moonshine Mountain (fiber conversion planned)
  • Mountain Brook
  • Pensacola
  • Pigeon Roost
  • Pig Pen (Upper & Lower)
  • Roan Mountain
  • Rock Creek / Colberts Creek
  • Saylors Lake
  • 7 Mile Ridge
  • Slagle Road
  • Snow Creek / Rebels Creek (fiber conversion planned)
  • Spruce Pine (Town of)
  • White Oak / Bakersville
  • Wolf Laurel
  • Wolf Penn / Crabtree

Please Note:

The dates provided are estimations for when technicians will begin work on the specified areas. Some individual customer issues may take longer to address depending on the amount of damage at each home.

Please note that these dates are subject to change due to various factors, including weather conditions, the extent of damage caused by Hurricane Helene, and unplanned work such as outages. We appreciate your understanding and patience as we work to ensure safe and efficient progress.

We appreciate your patience as we continue these extensive repairs.

Thank you for trusting us to get your services back up and running.
Please don’t hesitate to reach out with any questions or for further updates.

Call us at: 1-800-365-6988