Zito Media has a full-time opening for an experienced cable system Broadband Maintenance Technician to perform routine and preventative maintenance on CATV feeder/distribution and trunk systems in order to maintain system performance standards. Maintenance and repair of cable system, up to the headend.  This position also supports the Service Technicians on a regular basis.

Required: 5 years CATV experience or related work history in the cable tv industry.

Job Responsibilities:

• Identify faults within the subscriber drop, feeder/distribution and trunk systems to ensure proper signal level, picture quality and compliance with all local, state, federal and Zito Media requirements and standards.
• Correct these faults by adjusting, repairing or replacing passive or active components.
• Perform signal egress/ingress detection; sweep alignment; installations; troubleshooting; test point measurements; system balance and preliminary proofs.
• Perform emergency restoration of signal outages in the feeder/distribution and trunk systems.
• Complete work assignments generated through subscriber service requests and technician follow-up requests, including unresolved technician work orders.
• Audit the system and terminate unauthorized connections.
• Activate new plant and perform preliminary proof.
• Perform other related duties and tasks as assigned or as become evident

Skills Required:

• 5 years CATV experience or related work history in the cable tv industry.
• Understanding of and ability to use: signal level meter, volt-ohm meter, cable locator egress monitoring devices, AC clamp meter television test set, spectrum analyzer basic time domain reflectometer, system maps sweep gear.
• Apply technical expertise to a variety of situations, evaluate problems and implement the best solution.
• Communicate effectively with the customer concerning reception problems and services.
• Work under minimal supervision, within broad guidelines of procedures and goals.
• Demonstrate support for excellent customer service.
• Maintain a professional attitude and appearance at all times.
• High school diploma or equivalent.
• Valid driver’s license with excellent driving record.

Special Requirements:

• An active driver’s license is required for this position.
• Full knowledge and capability of driving a bucket truck.
• Reach, push, pull, hold, grasp and perform fine manipulation on cable and electronic equipment.
• Ability to climb poles and ladders daily.
• Carry, set-up and extend ladders weighing up to 100 lbs.
• Confidence working in/on buckets, ladders and utility poles at heights of up to 40 feet.
• Ability to periodically lift up to 100 pounds.
• Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
• Able to work a variety of schedules in order to provide needed coverage, for both normal duty and on-call duty.
• Work indoors and outdoors in all types of weather.
• Sufficient visual and aural acuity to operate a variety of standard test and measurement equipment.

  Zito Media retains the right to change this job description any time.  Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas. Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates.

Rate:$30-$40 hr

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Zito Media is hiring a Maintenance Construction Technician who will be assisting with pole transfers, lashing cable, and splicing coaxial and fiber to build new plant and repair existing.

Skills Required

• Identify faults within the subscriber drop, feeder/distribution and trunk systems to ensure proper signal level, light levels, picture quality, and compliance with all local, state, federal and Zito Media requirements and standards.
• Build new coaxial and fiber distribution and drop lines.
• Splice fiber optic lines up to 244 counts.
• Read fiber schematics and maps.
• Correct faults by adjusting, repairing or replacing passive or active components.
• Perform signal egress/ingress detection; sweep alignment; installations; troubleshooting; test point measurements; system balance and preliminary proofs.
• Perform emergency restoration of signal outages in the feeder/distribution and trunk systems.
• Ability to place cable in the ground, unreeling, pulling and stringing wire and cable from pole to pole by perceiving differences in wire and cable colors to place fiber cable from Central Office through conduit or attach pole lines to customer business or distribution points in the loop.
• Audit the system and terminate unauthorized connections.
• Inspects lines, poles and equipment for signs of damage.
• Work in tunnels, buildings, vaults, trenches, attics, crawl spaces or manholes to place, maintain or remove wiring or equipment.
• Work in remote and rough terrain locations.
• Work outside in all weather conditions as well as dirt, grease and wood preservatives.
• Knowledge and compliance of industry standard safety practices and procedures.
• Use hand tools, power tools, and specialty tools, including telecommunications measuring devices.
• Ability to operate cable lasher.
• Ability to complete projects within designated timeframes.
• Adheres to all company employee safety, and customer rules and policies. This includes, but is not limited to, appearance codes and vehicle policies.
• Performs general clean-up of job sites following completion of work.
• Assists in the investigation of incidents to prevent reoccurrence.
• Perform other related duties and tasks as assigned or as become evident.

Special Requirements

• Must be able to bend, stand, sit, crawl, climb, kneel and lift throughout the day.
• 3-5 years cable and fiber optic experience required.
• Ability to work evenings or weekends as needed.
• Ability to periodically lift up to 100 pounds.
• Possess a valid State issued driver’s license with a current satisfactory driving record.
• Full knowledge and capability of driving a bucket truck.
• Ability to climb poles and ladders daily.
• Confidence working in/on buckets, ladders and utility poles at heights of up to 40 feet.
• Use the standard tools of the trade (screwdrivers, wrenches, drills, strippers, crimpers, hammers, etc.) to route cable, connect cable and install electronic equipment.
• Sufficient visual and aural acuity to operate a variety of standard test and measurement equipment.
• Favorable reports from personal investigations which include without limitation, driving and substance tests and are subject to Zito Media’s other hiring standards.

Zito Media retains the right to change this job description at any time. Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas.  

Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates.

APPLY HERE

Zito Media currently has an opening for an Escalation Coordinator in the Coudersport, PA office to serve as a point of contact for technical and customer issues.

This is a full-time position, working 40+ hours per week including one weekend day.

Essential functions of the position include:

• Check and follow up on recent service calls and completed maintenance work; escalating any issues that persist
• Follow up on recently completed installs to make sure all customer expectations are met
• Review and escalate issues that have resulted in repeated service calls in a month
• Using monitoring tools, proactively identify issues that could drive customer contacts
• Identify training opportunities for the Customer Service or Technical Operations staff
• Handle escalated issues and disconnect requests from identified areas
• Develop and utilize new offers to retain existing subscribers
• Monitor for any new competitors or offers in identified areas
• Provide readouts / progress reviews
• Assist with special projects as needed
• Perform other related duties and tasks as assigned or as become evident.

Required skills/experience:

• 1 year of customer service experience is required
• 1 year of experience within the cable industry is preferred
• Demonstrated ability to solve problems and use sound judgment
• Flexibility to adjust the areas of focus as issues are resolved
• Ability to escalate issues within a timely manner and track them to resolution
• Act in an ethical manner and display urgency and accountability at all times.
• Excellent written oral and interpersonal communication skills, demonstrated by the ability to communicate effectively with customers and employees throughout the organization.
• Personal computer knowledge required
• Availability to work after hours or weekends when needed
• Be available for pre-planned travel if required
• Regular and reliable attendance is a must

Zito Media retains the right to change this job description any time.  Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas.

 Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates.

APPLY HERE